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FAQ

Some questions that customers have asked us

What is the minimum amount for an order of silicone bracelets ?

Minimum order is 20 Wristbands

What materials are your bracelets made of?

Our bracelets are made from 100% silicone. Our products do not contain any latex.

Can I get a quote?

The best way to get a quote is to go to the "Order now" tab and follow the steps. If you have a special request, send us an email This email address is being protected from spambots. You need JavaScript enabled to view it. (24/7) or contact us on +61 (0) 2 8005 6176. Our sales team will answer all your questions.

How long do I have to wait to receive my bracelets?

We are among the fastest in Australia and New Zealand. From the moment your payment is confirmed, the time standard with production delivery is 12 days (working) but you can reduce that time to 5 days.

What is the "front message" and "back message“?

The "front message" is half the length of the bracelet, while the "front message" is the other half. If you select both, your message will be displayed all around the bracelet.

What sizes are available?

We have the following sizes available:

  • Adult: 202mm (circumference) x 12mm (width) x 2mm (thickness).
  • Youth: 180mm x 12mm x 2mm.
  • Kid: 152mm x 12 x 2mm.
  • One Inch (2.5 cm): 250mm x 12mm x 2mm.

If you want a custom size, please contact us.

How much does the mold cost?

We do not charge mold fees, unless you order more than one size of bracelets at once.

Types of Wristbands

What is a debossed wristband?

A debossed wristband has a message engraved on the bracelet. If you want the text / logo in a particular color, you need to select the colour-filled wristbands.

What is a color-filled wristband?

The color-filled wristbands are the same as the debossed wristbands, but the letters in its message are filled with the colour of your choice.

What is an embossed wristband?

An embossed wristband has its message, not engraved in the bracelet, but elevated.

What is a printed wristband?

A printed wristband has its message printed / etched on its surface. You can choose the colour.

What is an embossed color-filled wristband?

An embossed color-filled wristband has its letters raised and colored with a colour of your choice.

Other details

Can I put a logo or an emblem on my wristband?

Yes, you can upload or send us your own logo or use the clip art displayed in the Order system.

Can I use other fonts than those listed in the order system?

Yes. The font name is to be mentioned in "special instructions" in the step 6 of the order system, and we will use this font.

How many characters can fit on a bracelet?

You can have up to 100 characters. The system will tell you when you have exceeded the character limit.

Can I customize bracelets with a different color than the popular colours?

Yes, you can use any color in the PMS chart we have under the tab « Colours ». We have over 1000 colours.

Digital Proof

What is digital proof?

Digital proof is a way to make sure your bracelets will show up well in the themes and style that you have selected in the order system. A picture is sent to you by email, and you must then send a confirmation email and we will begin the production.

How much is it?

It is free, and automatically sent to you everytime you place an order.

Do I receive a digital proof before the payment of my order?

No. If you choose not to proceed with the order after you have received the digital proof, then you will be refunded the full amount of your order, minus a 10 $ fee for digital evidence.

Why is the colour of my wristband not exactly the same as the digital proof I have received?

The colours shown on your digital proof are approximate and may appear differently on each computer screen.

Will I pay if I want to change my digital evidence before confirming the order?

No, you can make as many changes as you like.

I received my proof and I want to make a change. How can I do?

Just answer the e-mail with the proof that you have received, and let us know the changes you want to do. We will modify it and send you a new evidence.

How long does it take to get a digital proof?

This usually takes from 15 minutes to 12 hours after your payment is validated.

How do I confirm the digital evidence that you sent me?

Just answer the e-mail stating that you confirm the evidence, then we start the production.

Payment

What payment methods are accepted?

You can pay with PayPal and use various credit cards. It's simple and fast, and there is no need to register on PayPal to make your payment.

Can I pay by check?

No, we do not accept checks. For any another concerns regarding payments, please contact us. Bank transfers are possible.

Are there other costs to take into account other than my order?

The final price of your order will still show up on the page after you have clicked « Add to Cart ». There will be no extra charge. We do not charge fees such as brokerage or custom fees.

Refunds and cancellation of my order

What if I cancel my order?

If the order is not in production, we will cancel your order. If your order is already at the production stage, then it may not be cancelled due to the molding having been already prepared, as well as the cost of the materials already in use.

What should I do if I accidentally paid twice for my order?

Contact our sales team and they will help you.

What happens if there is a mistake with my order?

If it is a production error, then we will commit to redoing your order as quickly as possible.

Production and delivery

What is the cost of transportation?

The cost of transportation will be indicated at the end of the ordering process. The cost of transportation varies depending on the quantity you order.

How long before I receive my bracelet?

When you place your order, you can choose between different delivery options. A date for the delivery of your order will be given.

How accurate is your delivery date?

98% of our parcels are delivered to our customers on the date indicated.

Track your order

Will I get a tracking number once my order is shipped?

Once your order is shipped, you will receive an e-mail with the tracking number (FedEx or UPS) associated with your order.

And for special requests

Can I order bracelets in different sizes?

Yes, you can do. A molding fee of 30$ will be applied per extra size you select.

How do I personalize my bracelets?

Click the "Order Now “ tab and follow the steps that will guide you through the order system.

Special offers

Can I get discounts?

Yes, we regularly offer discounts or special offers. We are now offering 100 free bracelets for every order you place online.

Do you offer discounts for large orders and / or non-profit organizations?

All our prices are listed on the website. The more bracelets you order, the more our prices will fall.

Will the 100 free bracelets be exactly the same ones as my order?

Yes, the 100 free will be exactly the same as those in your order. If you have ordered several different bands, the 100 will also be distributed equally into each type of bracelet you have selected. The same applies if you chose different sizes.

Can I get 100 free wristbands in a specific size?

Yes you can. For example, if you order 50 adult sizes and 50 children sizes and you want to get the 100 free in adult sizes only, just write it down in the special instructions under step 6 of the order system.

Other questions

Where is your company located?

We are located in Bondi Beach, Australia, and have offices around the world.

How can I trust your company?

We advise our customers to pay by PayPal, because if there happens to be any problem with your payment, PayPal will let you recover your money: PayPal offers a guaranteed 100% satisfaction to our customers.

Are there hidden fees?

Every cost will appear several times during the ordering process and no costs will be hidden from our customers.

Do you deliver outside Australia and New Zealand?

Yes, we ship our wristbands worldwide.

Do you have other items that are made of silicone?

Yes, we also manufacture lanyards. Contact our sales team by telephone or This email address is being protected from spambots. You need JavaScript enabled to view it. . The models will soon be available on our website.

Can you make rubber bracelets?

We only use silicone (synthetic rubber). People often refer to our bracelets by using the word 'rubber', but our products only contain silicone (100%).

Do you make paper bracelets such as Tyvek or vinyl?

No, we do not yet offer these types of bracelets.

For other questions, please contact us at 02 8005 6176 or at This email address is being protected from spambots. You need JavaScript enabled to view it. .